Extended Stay America - Boca Raton - Commerce

Business response:

Thank you for your review. Please accept our apologies for not accommodating in the room of your choice and for the inconvenience you had due to it. We have discussed your feedback with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for sharing a review. We are sorry for the inconveneince you had with the breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you back in the future so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked most aspects of our hotel. However, we are sorry for the trouble you had while login our Wifi. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Gerald, thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Fernando, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Aaron, thanks for being a guest at Extended Stay America. Although you had a great stay with us, we apologize for the inconvenience caused with regard to the maintenance issue in your room. Your feedback is discussed with the concerned team for review and action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management