Extended Stay America - Boca Raton - Commerce

Business response:

Thank you for taking the time to share your feedback. We are sorry for the cleanliness issues you experienced in your room. We truly regret the inconvenience it caused and have shared your concern with our housekeeping team to ensure this does not happen again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are pleased your overall stay with us was enjoyable, but we are sorry for the inconvenience you experienced at the time of check-out. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Judy, thanks for evaluating your visit to our hotel. Although you liked our convenient location, we apologize for the maintenance issue with the door as it made you feel unsafe. Please know, our team is well-trained to handle any situation and maintain a good environment. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management 

Business response:

Miriam, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Martha, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the inconvenience you had with our complimentary grab-and-go breakfast offerings and with the cleanliness of our property. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for writing a review of your stay at Extended Stay America. We appreciate your comments about how much you enjoyed your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Naqi, many thanks for posting your gracious rating. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the 4-star review of Extended Stay America. We are delighted to know you had a relaxing stay with us and the service provided by our staff was above and beyond your expectations. Our team has appreciated you for highlighting their efforts. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management