Extended Stay America - Boston - Braintree

Rose 

on Expedia

a year ago

horrible customer service, room was not clean 

Wendy 

on Expedia

a year ago

When I arrived, my room didn't have towels, a shower curtain, or a blanket, and the room was dank and could have been cleaned better. Breakfast was very underwhelming. Staff generally didn't seem to have a lot of pride in keeping the facilities well run. 

Kevin 

on Expedia

a year ago

It wasn’t available expedia overbooked 

Sheeu 

on Expedia

a year ago

Horrible smells on elevator & worse on 3rd floor - cat urine smell- ended up leaving couldn’t stay 

Kelly 

on Expedia

a year ago

The whole place smelled like cat urine. It was gross. 

Conor 

on Expedia

a year ago

Back to Bacics , that's where it begins .... Was checked into a Dirty room 312, went back to the desk, kinda got an opps !! Was giving another room 218 , and the keys didn't work, got new keys, the carpet in the room had very bad stains on the carpet and cigarette burns, not a very good first impression, under the chair there was trash, I didn't get down to look, you could see it from across the room, I did however remove the trash, a brush and a red lighter, the bathroom had only one bath towel, just to let you know, I am t... read more

Jacquie 

on Expedia

a year ago

Overall not really presentable to rent as a room. No coffee in room, no cups, no shower curtain, no utensils, supposedly a extended stay suite, no way, really a disappointment. The counter in the bathroom had major stains. 

Blair 

on Expedia

a year ago

The room was incredibly dirty and there was no toilet paper