Extended Stay America - Boston - Braintree

Joshua 

on Expedia

11 months ago

Mine and my families stay wasnt great. We had to change rooms due to our first room having dirty sheets and tables and also the faucet for the tub was broken and also ood on the counter in the bathroom. We then went to the front desk to ask for another which the heat/ac unit wasnt working. So because of all of the inconvenience we had on our stay not one but two employees stated that i was getting a full refund of my money and that my family and i got a free night but its been about three days now and i still havent seen my ... read more

Karla 

on Expedia

11 months ago

Ehhhh. Will choose another place next time Very old, sort of run down, good enough for 1 night. Should have paid a bit more and stayed in a nicer place. 

Steven 

on Expedia

11 months ago

Do not stay here. The desk lady tried to make it better. Our confirmation was wrong when we called about it prior to our arrival. She sent us to a room that had someone living in it. We went back and got a new room and it was "cleaned" but old and bare. The refrigerator was rusty and we were afraid to open it. We wouldn't have used any of the appliances. When we arrived at night there were people standing outside that probably should not have been there. It was overpriced for the experience. Convenient to the bus stop to cat... read more

Huong 

on Expedia

11 months ago

On the day of my reservation, a staff call me to confirm that if we will come or not and I confirmed with them that we will come. When we come to check in, they gave us a weird room with open windown, dirty fridge and kitchen, and a weird smell. At around 11 pm, a staff with room card opened the door without any hesitation. I am in the middle of my job and look the door with a chain so he cannot get into the room. He said this was not a guest room, it was a staff room where staff stayed and take a nap during their shift. He ... read more

Ani 

on Expedia

11 months ago

Horrible breafast includ Coffee really? 

Valerie 

on Expedia

11 months ago

Room not ready @3pm check-in, elevator broken, hallways dirty 

Joseph 

on Expedia

11 months ago

The room had an odd smell and the floors were dirty 

Kathy 

on Expedia

11 months ago

Booked 2 rooms. Checked in 1 room 2 nd room wasn’t ready. Had to leave for a Show. was told by front desk the would hold room til we returned later that night. When we returned, they gave room away. 4 of us didn’t fit in one room. We left. I would like to be refunded for the 1st room I paid for. 

Tom 

on Expedia

11 months ago

Overbooked and we were turned away and had to find a hotel last minute