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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was pleasant but the entire hotel smelled. My room also smelled like cigarette smoke.
Business response:
I apologize for the disappointing stay you had with us. We apologize for the smoke odor you experienced. I have asked my housekeeping staff to make sure the property receives a deep clean to remove the smell. Also, our front desk is staffed to assist your needs so we would have been happy to move you to another room if you had alerted us. We appreciate your patronage and hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
The room smelled like it had been smoked in. The hotel advertised breakfast but there was only a coffee bar.
Business response:
Thank you for taking the time to give us your feedback. We are sorry for the smoke issue you had in your room and that you were disappointed with our breakfast offerings. We will surely share your review with our management team to see where we can make improvements. We hope you will give us another opportunity to provide you with a better experience on your next stay. Sincerely, General Manager
Dreadful hotel 1 chair 1 wash cloth 1hand towel several bath towels there were two of us. Hotel dingy old no amenities. Wifi not free email is free wifi is five bucks. Never again
Business response:
Ellen, thank you for staying with us and sharing your review. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
I don't Advise to sleep in this hotel The front desk representative aren't polite. The manager assistent is very rispid. Bad services. Breakfast is false!
Business response:
Lucilei, I sincerely apologize for your less than satisfactory stay at our hotel. Your experience with our staff is unacceptable and I will immediately review your feedback in our ongoing departmental training to ensure all our guests are treated with warmth and hospitality. Your feedback is appreciated, and I hope you will consider giving us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
Poor Hotel smelled in the hallway, and was worse in the room. Booked two nights only stayed one.
Business response:
Jared, we apologize for your disappointment. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will promptly take action to rectify the problem. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
I Had to move twice and the second time i moved id bad do not go there it is not worth the money. save your money. It is not what it advertized
Business response:
I appreciate you taking the time to write a review of your experience with us. We truly appreciate your comments about our location,as well as, the property being pet friendly; however, we are saddened to hear that we did not provide to you the service that is expected. Thanks to your comments, we will be working with our team to address these issues so that they are not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to prov... read more
Dirty. Do NOT stay here. We requested a non-smoking room. Though the room did not smell like cigarettes, the room had cigarette ash on the "kitchen" floor and table as well as food crumbs. The kitchen sink also had a few sprigs of tobacco. The dishwasher had dried food stuck to the rack. The bathtub had dirt in it, and the kitchen chair which was an office chair looked like it had spilled milk on it - there were large rings of white. The cubbards were dirty in every area where frequently grabbed to open. Also, they do not ha... read more
So much worse than I would have expected.... I didn't expect much because of the low price I paid... but it was way worse. First of, the main picture of the hotel is the gym. There was NO gym. Yes, I use a treadmill on vacation and don't need much other equipment. The gym has been made into a small conference room. Second, staff at desk was no where to be found. I don't blame them, because they are doing 16 other jobs as well such as vacuuming or Cleaning. One of our pillows had stains on them that I presume to be lipstic... read more
NO TOILET PAPER IN THE ROOM, I WAS OFFERED NAPKING I stayed there for 2 nights. The first night I arrived there was no toilet paper in the room, when I wanted to called, the phone in the room didn't work. So I went to the desk, they didn't have toilet paper and offered me instead NAPKINGS. The next day, same thing. No paper in the room, and I went to the desk. The person in charged arrived 5 minutes later to my room with two used rolls. Ones was like one fourth of a roll and the other just a few sheets. This was the worst ex... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my most sincerest apologies on the lack of service you received from our staff. I will be discussing this issues with our staff because it is unacceptable. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,884 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.