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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a good trip
Business response:
Dear Robin, thank you for your delightful review of our hotel. Your kind remarks are greatly appreciated. Thank you for choosing Extended Stay America, and we hope you are already planning another trip our way. Sincerely Hotel Management
Clean, quiet and staff was good
Business response:
Dear Joy, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit Woburn. Sincerely, Hotel Management
Clean, quiet, friendly helpful staff. Room was big and equipped for an extended stay.
Business response:
Gayle, thank you for choosing Extended Stay America. We are glad your stay with us was great and that you loved the relaxing atmosphere at our hotel. We are also delighted to know that you loved your spacious suite and the service provided by our associates. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
The place smells like smoke. Front desk staff was not present...at one point there was a walkie talkie on the counter with a handwritten note giving directions on how to work it to call staff. Lots of shady characters both in the building and around the property. We were worried about leaving our stuff in our room when we left for a couple hours. Luckily everything was okay. We were unable to identify staff..no name tags or uniforms or anything. One guy we talked to for a few minutes, and then at the end he says well let me ... read more
Business response:
Dear Jessica, thank you for choosing us. We apologize for all the issues you experienced while staying with us. Our staff works hard to provide a clean and comfortable environment; therefore, we regret that the smoke issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve better. Your feedback is appreciated and we will use them to improve our future guest's experience. We hope, considering our convenient location, you will give us the opportunity to restore your confidence... read more
Arrived and there was no one at the front desk. We had to wait about 20 mins
Business response:
Dear Guest, first impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory on your next visit.! Sincerely, Hotel Management
Entire place smelled like weed. Tried to find vending machine — called front desk for 30 minutes with no answer. Called corporate headquarters. They, too, could not locate anyone. Gave us ideas for where to look for vending machine based on other properties, but no luck. Told them the place stunk like cigarettes and marijuana. They didn’t seem to care.
Business response:
Dear A Mia, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
There was a urine scent on the pull out bed. The room had a fish smell to it.
Business response:
John, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
The first room they tried to give me wasn’t cleaned at all. The bed had been slept in and there was even pee in the toilet. The lady at the front desk was nice and tried finding me a room. More then three of the other rooms were in the same quality as the first I walked in to or the people hadn’t even left yet.
Business response:
Brianna, thank you for making Extended Stay America a part of your travel plans. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are happy you were pleased with the service our associates delivered. Thank you again, and we hope you will... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,684 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.