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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Though the desk staff was a bit overwhelmed at 11AM check out (I just left the mag key on the counter and skipped the receipt) all was fine.
Business response:
Dear John, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to welcoming you soon.Sincerely,Hotel Management
It’s like an apartment Great hotel would use again.
Great place to stay. Had everything needed in our room. Staff was very nice.
Business response:
Dear Jessica, thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management
The staff was very pleasant and accomodating. What I didn't like a lot was the sofa bed. I have slept in lots of hotel sofa beds and this one was the worst. Also, the plates were not in the rrom so they could be provided clean and sanitized but when I went to get our set and opened it in the room, some of the plates were dirty like the dishwasher didn’t fully clean them.
Business response:
Dear Merianne, thank you for choosing us. We are glad you had a pleasant stay and were pleased with our warm reception. However, few inconveniences disturbed from being a perfect one. Please accept our apologies for the problems you experienced with the sofa bed in your suite; we have shared your comments with the concerned team and will resolve the issue immediately. Also, we are sorry for the cleanliness issue with the dishes you received. We will instruct our front desk team to recheck before providing them to the guest, ... read more
The front desk clerk was very friendly and check in was a breeze. Great location right off the highway. Clean room and it even has a dishwasher!
NO room Service. No exra towels. Cheap hotel.
Business response:
Dear Kevin, thank you for choosing Extended Stay America for your recent visit. It is glad to know your stay was enjoyable. Also, we are grateful for your comments, as we are always open to feedback that can enhance our guest experience. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely, Hotel Management
Its has good accessibility on main st. It is open u can easily enter.
Business response:
Dear Hannington, thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We are happy that our location was perfect for your needs. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Staff availability could be more present. There should be dishware, utensils, and etc I’m rooms If there are “full kitchens”. Walkie-talkies to contact missing staff should actually work!
Business response:
Dear Samuel, we are pleased to see you enjoyed your overall stay with us. We certainly regret any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. Also, we have noted your other concerns and have shared them with our team for improvement. We hope to welcome you back soon for a flawless stay.Sincerely,Hotel Management
Great room
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,684 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.