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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Armand, thank you for sharing your rating regarding your stay at Extended Stay America - Boston - Woburn. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
A stay worry free.. myself and family have been here at the extended stay in Woburn for a good amount of time, I can honestly say that Cindy(manager) and her staff have made what could have been an extremely stressful situation into a comfortable experience. CIndy has been awesome with the smallest of life's surprises to the biggest...in saying this I have to add that the skill in costumer service is top notch..THANKYOU CINDY FOR MAKING THE STAY HERE A LOT EASIER...
Business response:
Thank you for taking the time to share your wonderful review of Extended Stay America - Boston - Woburn. We are delighted to read you and your family are thoroughly enjoying your time with us and that our associates, especially Cindy taking such great care of you all. I’ll be sure to share your compliments with my entire team. If we can do anything to make your stay more comfortable, please let us know. Have a nice day! Sincerely, General Manager
Clean but cold The pool was the best feature. The room didn't have bedding for the pull out couch. We had to ask. The unit didn't have kitchen supplies. We had to ask. There wasn't an extra roll of toilet paper. We had to ask. The grab and go breakfast was dated. People don't want to eat sugary items these days. They want protein. All that was offered was packaged sugar junk food. There was no real milk for coffee. The room was dark. The room was cold with no rugs to warm it up. The closet door was broken. The lights were no... read more
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry for not meeting all of your expectations. We appreciate your valuable feedback as it will help us to improve our facilities and service levels moving forward. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and policies a bit different than traditional hotels. We regret the inconvenience this caused and hope... read more
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Boston - Woburn and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Fine, but a few issues Slight cigarette smell in the room. Also, random fireworks and firecrackers were set off during the night (it was not the 4th!) Some seemingly as close as the parking lot.
Business response:
Thank you for taking the time to post your review. We are happy your overall experience was a pleasant one. However, we are sorry for the problems you encountered during your stay and regret the inconvenience it caused. On a future visit, we would be very appreciative if you would alert the front desk of any issues, so they can be resolved immediately. We hope to have the opportunity to better serve you in the future. Sincerely, General Manager
For where we were travelling ESA in Woburn fit the bill. The room was quite cramped but my daughters and I were able to stay there a couple nights. Service was a bit spotty. One of the ladies would put up an unavailable sign, but then go out for a smoke. And one night there was a large group partying and apparently several folks had complained to the front desk. FInally the folks at the desk asked the partiers to quiet down. Maybe 45 minutes later they did. Upon check out front desk said they would send us something - but we... read more
Business response:
Matthew, thank you for your visit. Although our reasonable rates were to your satisfaction, we are sorry for the service issues you and your daughters experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. Please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Extended Stay isn't like the others... Make sure you're fully aware of the housekeeping services offered--or not--for your stay. I was not, and had none. Trouble with bathroom sink drain, towel left on bathroom door, drapes not closing all the way...mostly minor. Room was spacious and well-appointed.
Business response:
Robert, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Decent, not great Fine place for extended hospital or one night while traveling. Some of the customers were a bit suspect looking. A few appeared that they lived at the hotel year round. Front desk attendant told me they had problems with ladies and men of the night frequenting the hotel... don't think she was supposed to tell me that. We saw no evidence of it, thankfully!
Business response:
Teresa, thank you for staying at Extended Stay America - Boston – Woburn. We are glad you were overall pleased with your experience with us. We value your business and hope to see you again the next time your travels bring you our way. Sincerely, General Manager
Business response:
Wow - Jennifer, thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you at Extended Stay America - Boston - Woburn, and we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.