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Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The rooms are fine, and I was happy about having a full refrigerator and microwave, but there was no fitness center. 🙁
Business response:
Julie, thanks for the kind review of Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen in your well-appointed room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The mattress was really bad.
Business response:
Richard, we are sorry for the mattress issue youb experienced and regret the inconveneince it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
I think I got bittten by bedbugs here. Plus I’m allergic to pet dander and they allowed pets. This referral after the original listing was closed by the fire marshall ...well....
Everything was fantastic and very clean. However, the refrigerator had a bit of a stale smell to it, probably because it hadn't been used in a while.
Business response:
Molly, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback in regard to smell will be shared with our housekeeping team. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Meizhen, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Cleaning and maintenance lacking Overall the attention to detail for the cleaning and maintenance was lacking. Whoever the cleaning and maintenance supervisors are they need to step up their game. Fridge didn’t work. Water on the floor. The counters and inside of drawers were dirty. That someone in charge signed off on this job, says a lot about the state of management.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Great customer service. Arrived early and allowed us to check in!
Business response:
Thanks for being our guest at Extended Stay America. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 4.1 star rating with 750 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open on Sunday at 12:00 a.m.