Extended Stay America - Chicago - Buffalo Grove - Deerfield

Business response:

Dear Guest, Thank you for sharing that you enjoyed your stay with us. We are glad your visit met expectations and that you left with a favorable impression. Our team works hard to create a welcoming and comfortable environment for every traveler. We appreciate you choosing Extended Stay America and hope to have the pleasure of hosting you again on your next trip. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback and for being a loyal guest of our brand across the country. We sincerely regret that this particular visit did not meet the standards you’ve come to expect. Your comments are important to us, and we will review them with our team to ensure improvements are made so that future stays are more consistent and comfortable. We appreciate your patience and hope to have the opportunity to provide you with a better experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found your suite comfortable. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Dear Johanna, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your comments about our clean and comfortable suites. We love to hear when a guest has had a wonderful night’s sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management