Extended Stay America - Chicago - Itasca

Business response:

Dear Guest, Thank you for highlighting the value of staying with Extended Stay America. We’re delighted to hear that our pricing worked well for your last-minute plans. It’s great to know you found our rates accommodating for a spontaneous booking. We hope to have the pleasure of welcoming you back for another convenient and comfortable stay in the future!Sincerely,Hotel Management 

Business response:

Dear Albert, Thank you for your feedback. We’re sorry to hear that our breakfast did not meet your expectations. We are continuously working to improve our offerings and will take your comments into consideration as we make adjustments. We appreciate your input and hope to provide a better breakfast experience in the future. Sincerely,Hotel Management 

Business response:

Dear Scott, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also address ... read more

Business response:

Dear Michael, Thank you for your feedback. We understand the importance of dining and transportation options for our guests. At Extended Stay America, we continuously strive to enhance our amenities to better serve you. Your input is invaluable as we work towards improving our offerings. We hope to provide a more convenient experience on your next visit.Sincerely,Hotel Management