Extended Stay America - Chicago - Itasca

Business response:

Dear Elida, Thank you for bringing this to our attention. We sincerely apologize for the smell in your room. Your comfort is important to us, and we work hard to provide a fresh and clean environment throughout the property. We will address this issue with our housekeeping team immediately. We hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Adebowale Kazeem, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Brandon, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management