Extended Stay America - Chicago - Itasca

Business response:

Dear Guest, We sincerely apologize that your stay did not fully meet your expectations. We appreciate your comments regarding the need for more thorough cleaning and updates to the rooms. Your feedback has been shared with our housekeeping and management teams to ensure improvements are made, and we are committed to enhancing both cleanliness and room conditions for future guests. Guest comfort and satisfaction are our top priorities, and we value your observations as they help guide our efforts. We hope to have the opportun... read more

Business response:

Dear krystal, Thank you for providing your feedback regarding your recent experience at Extended Stay America. We are pleased to learn that our staff made a significant positive impact and contributed to your overall satisfaction during your stay. Their commitment to delivering friendly and attentive service is highly valued, and we look forward to the opportunity to welcome you back for another exceptional experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re happy to know your time here at Extended Stay America offered comfortable accommodations and that our parking option added convenience to your travel plans. We’re sorry, though, that the breakfast variety didn’t meet your expectations. Your input is valuable, and we’ll use it as we continue refining our services to better suit our guests’ needs. We look forward to welcoming you again. Sincerely, Hotel Management