Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Dear Chanida, Thank you for this outstanding review. We are glad that everything went well during your stay and that you had a positive overall experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Dear Kayley, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management 

Business response:

Dear Christal, Thank you for taking the time to comment on your recent visit. We are disappointed that room cleanliness didn't meet our usual high standards. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management 

Business response:

Dear Lashelia, We're delighted to hear that you found Extended Stay America to be affordable and homely, with clean amenities like the refrigerator, stove, and microwave. Our staff strives to provide helpful and pleasant service. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Thaily, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We are pleased to read that you find our location convenient and of great value. We strive to offer our guests a comfortable and budget-friendly stay, and we're glad to have to meet those expectations. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management