Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Cleveland - Westlake takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal ... read more

Business response:

Dear Joshua, Thank you for being our guest. It is good to know you had a satisfactory stay and were pleased with the services of one of our team members. However, we apologize for the interruption from our staff, which disturbed your time in the room. We will address this matter to ensure it is not repeated, and we very much appreciate you bringing this to our attention. Thank you for your feedback, and we hope we have a future opportunity to provide a seamless experience. Sincerely,Hotel Management 

Business response:

Dear Lorie, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean accommodations and convenient location. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management 

Business response:

Dear Chanida, Thank you for this outstanding review. We are glad that everything went well during your stay and that you had a positive overall experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.