Extended Stay America - Columbia - Columbia Parkway

Business response:

Dear Guest, Thank you for staying at Extended Stay America and sharing such a kind review. We’re glad to know your stay was smooth and that you found the rate worthwhile. We strive to deliver comfort and convenience at a great value, and it’s rewarding to hear we succeeded. We look forward to welcoming you back soon for another hassle-free experience! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. While we are pleased to know some aspects of your stay met your needs, we also recognize that certain details fell short of expectations. Maintaining a well-cared-for and inviting environment is important to us, and your comments are being thoughtfully considered as we evaluate future improvements. Insights like yours are invaluable as we work toward enhancing the overall guest experience. We appreciate your perspective and hope to have the opportunity to welcome you... read more

Business response:

Dear Guest, Thank you for sharing your kind words! We’re so glad to hear that you had a wonderful stay and enjoyed the service from our team. At Extended Stay America, we strive to make every guest feel welcome and comfortable. Your feedback means a lot to us, and we look forward to the chance to host you again in the future for another great experience!Sincerely,Hotel Management 

Business response:

Dear Guest,We are so glad to hear how much you appreciated the warm hospitality, especially from Ms. Janet! Your kind words truly brighten our day, and we will be sure to pass along your heartfelt shoutout. At Extended Stay America, we’re proud to have team members who go above and beyond to make guests feel right at home. We look forward to welcoming you back again soon!Sincerely,Hotel Management