Extended Stay America - Columbia - Laurel - Ft. Meade

Business response:

Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for sharing your review with other travelers. We were absolutely delighted to read how much you enjoyed your stay with us, and we will be sure to share your wonderful compliments with our staff. They will appreciate the recognition of their hard work. We hope you will stay with us again during your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and clean rooms. We look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're sorry for the inconvenience you had due to the HVAC unit in your room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned immediately. Also, know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Willie, we appreciate you for evaluating your visit to our hotel. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is discussed with the housekeeping and pest-control teams in an effort to improve the efficiency of our service levels moving ahead. We hope you’ll give us a chance to regain your trust in the near future. Sincerely, Hotel Management