Extended Stay America - Columbia - Laurel - Ft. Meade

Business response:

Dear Guest, Thank you for the wonderful compliments! We’re thrilled you had a positive experience with our General Manager. At Extended Stay America, we strive to offer exceptional service, and we’re glad that you felt well taken care of. We hope to welcome you back soon for another enjoyable stay!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback about your recent stay with us. We're thrilled that our staff were friendly and welcoming and that our location has been convenient for you. Our proximity to highways, shopping, and dining options is a big part of our hotel's appeal, and we're glad you've found it to be a great benefit. We appreciate your kind words and are glad that you've had a positive experience with us. We look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Thank you, Valerie, for your kind words about the team. It’s wonderful to know that their welcoming and respectful approach left a positive impression during your stay. Guest satisfaction remains a priority, and your feedback encourages continued dedication to providing courteous service. We hope your overall experience was pleasant and would be glad to welcome you again in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us! We understand that an incident involving law enforcement occurred during your stay, and we regret that this affected your overall experience. At Extended Stay America, guest safety is our top priority, and we’re reviewing our procedures to ensure a more secure and pleasant environment. Your insights help us improve, and we hope you’ll give us another opportunity to provide you with a smoother, more positive visit.Sincerely,Hotel Management