Extended Stay America - Columbia - Stadium Blvd.

Business response:

Dear Garry, Thank you for staying with Extended Stay America and sharing your experience. We're glad your overall experience was pleasant; however, we apologize for the inconvenience of climbing the stairs to the third floor. We understand that this aspect of your stay was not ideal, and we are sorry for any discomfort it may have caused. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Kristin, We're sorry to hear about the inconvenience regarding breakfast. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon.Sincerely,Hotel Management 

Business response:

Dear Steve, Thank you for posting such kind comments about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that their hospitality was the highlight of your visit. Also, we have noted your observations and remarks for areas of improvement. We will share them with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for choosing us and sharing your feedback. We're sorry to hear about your experience and appreciate your input. It's disheartening that your stay fell short of expectations. We value your input and will use it to make necessary improvements. We aim to provide a comfortable and enjoyable stay for our guests. We sincerely apologize for any inconvenience you faced and hope you reconsider staying with us in the future, allowing us another opportunity to provide you with a better experience. Sincerely,Hotel... read more