Extended Stay America - Columbia - Stadium Blvd.

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that our staff made a positive impression and that your room was clean and comfortable. However, we sincerely apologize for the disturbances you encountered. While some factors may be outside our immediate control, your comments are important and will be shared with our team to help us improve the overall guest experience. We appreciate your understanding and hope to welcome you back under better circumstances. Sincerely, Hotel Managem... read more

Business response:

Dear Guest, Thank you for your review. We are glad you took the time to share your experience. We apologize for the lack of kitchen equipment and personal care amenities during your stay. Our front desk team is always here to assist you; never hesitate to reach out to them. Your comments have been noted and will be shared with our team as we evaluate ways to improve guest comfort and convenience. We appreciate your input and hope to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your wonderful feedback! We are thrilled to hear that your experience was so positive and that our team members made such a great impression. It is always rewarding to know our service left you feeling well cared for, and we will pass along your compliments with them. Your kind words mean a lot to us, and we look forward to welcoming you back for another excellent stay. Sincerely, Hotel Management 

Business response:

Dear Jennifer, Thank you for your feedback. We regret that your room did not meet your expectations and understand your disappointment. Ensuring clean, comfortable, and well-maintained accommodations is a top priority for us, and your feedback will be shared with our housekeeping and maintenance teams. We are committed to making the necessary improvements so that future guests can enjoy a more refreshed and inviting environment. Sincerely, Hotel Management 

Business response:

Dear Tina, Thank you for your kind words! We are so happy to hear that our front desk staff made you feel welcome and that you enjoyed your clean room and the BBQ area. At Extended Stay America, we strive to ensure our guests feel comfortable and cared for. We really appreciate your feedback and can’t wait to welcome you back for another great stay! Sincerely, Hotel Management 

Business response:

Dear Richard, Thank you for reviewing your recent stay. We sincerely apologize for the issues you experienced while with us. We value your feedback and will continue to work diligently to ensure that we are more consistent in our service delivery. We hope that you will consider returning, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management