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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room appeared fine when we got there, but then we noticed several issues. The toilet was clogged. I was advised to go the the front desk to get a plunger. The shower control was broken and falling off. The drain stopper was broken. The shower and sink drained slow. They were out of toilet paper and were using tissues...fortunately the toilet paper delivery arrived when we did. The room wasn’t as clean as we had hoped, and there was only one trash can in the entire suite which was in the kitchenette.
Business response:
Tracie, we sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh and functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with the responsible teams to take corrective measures. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Nice front desk personal, no ice machine was the first for me at a hotel and need more to go chocies for breakfast.
Business response:
Thank you for being our guest. Although you liked our courteous associates and that you had an overall pleasant stay, we are sorry our breakfast was not on par with your expectations. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope the positive aspects of your stay will bring you both back to us. Sincer... read more
The surrounding rooms smelled of tobacco even though it was labeled as smoke free. The sink and shower didn’t drain properly. We could hear dogs barking in the morning time. Probably won’t stay here again
Business response:
Our aim is to deliver our best and sometimes we fall short. We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Also, we are sorry for the noise issue. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Meh I booked this hotel with a group of 6 of us. We weren't given enough towels, even though I told them we were a group of 6. We had to wait a while for fresh towels, but the "breakfast" wasn't what was expected at all. Just some muffins, oatmeal, coffee, and granola bars. There wasn't even any fruit or bagels.
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and that you were unhappy with our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. Also, your feedback will be shared with the appropriate team members to improve our service going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Excellent place to stay. Second year now staying here when we visit Columbus, and won't stay anywhere else.
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
I had requested 2 rooms together and did not get it. We were there for a softball tournament and the other single parent was new to this and did not want to be left alone. So upsetting there. Nothing was supplied in the kitchen, for us to cook or clean. No housekeeping, we had to go get towels. Breakfast, really wasn't anything there to eat. It was a nice hotel, but needs improvement.
Business response:
Connie, thank you for choosing us while you were for a softball tournament. We are sorry that you were disappointed with our hotel policies and regret the inconvenience it caused. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We will make a note of your feedbac... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 4.4 star rating with 991 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.