Extended Stay America - Corpus Christi - Staples

Business response:

Dear Guest, We are sorry for any inconvenience caused and understand your disappointment regarding the absence of an ice machine and breakfast service. We recognize that these are important amenities for many of our guests. We will carefully consider your comments as we explore options for improvement. On the positive side, we appreciate your understanding and hope that the other aspects of your stay were enjoyable. We strive to provide a comfortable and convenient experience for all our guests and are committed to addressin... read more

Business response:

Dear Guest, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's lovely to learn how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with the service, comfortable suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are happy to learn that you found your room spacious! However, we sincerely apologize for the confusion regarding the charges for kitchen items. All these are complimentary and readily available upon request at the front desk. We understand how important it is to have clear and accurate information, and we regret any misunderstanding this caused. Additionally, we also want to address the refundable deposit policy you mentioned. This policy applies specifically to gu... read more