Extended Stay America - Corpus Christi - Staples

Business response:

Dear Jeremiah, Thank you for your feedback regarding your recent stay with us. We take great pride in providing our guests with a clean and fresh environment, and we regret any shortcomings you may have encountered during your visit. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We hope you will consider staying with us again in the future for a significantly improved experience.Sincerely,Hotel Management 

Business response:

Thank you for your feedback. We apologize for any confusion regarding the kitchen items. Our property is indeed designed as an extended stay, and we provide kitchen items upon request with a deposit, which is fully refunded once the items are returned. We do this to ensure that all our guests have access to clean, well-maintained utensils and kitchenware during their stay. We appreciate you bringing this to our attention and will continue to strive for transparency in our communications. Please don’t hesitate to reach out if... read more

Business response:

Thank you for your review. We take all feedback seriously, and we're sorry to hear about your concerns. However, we regularly conduct pest control inspections to ensure a clean and comfortable environment. The guest who accompanied you also confirmed that there were no bed bugs and even recorded a video to show the situation. We value your comfort and are committed to providing the best possible experience. If you have any further concerns, please don't hesitate to reach out. 

Business response:

Thank you so much for your kind words and the 5-star review! We are thrilled to hear that you had a great experience with us. It’s always our goal to provide exceptional service, and we’re so glad we were able to meet your expectations.We look forward to welcoming you back on your next visit! 

Business response:

Thank you so much for your kind words and the 5-star review! We are thrilled to hear that you had a great experience with us. It’s always our goal to provide exceptional service, and we’re so glad we were able to meet your expectations.We look forward to welcoming you back on your next visit! 

Business response:

Dear Angel, We are delighted to hear that you found our check-in service seamless and enjoyable. It is our pleasure to create a hassle-free and welcoming start to your stay. However, we sincerely apologize if any issues affected your experience. Your feedback is invaluable in helping us improve our guest services. We greatly appreciate your choice of our hotel and look forward to your return.Sincerely,Hotel Management 

Business response:

Dear Jason, Thank you for taking the time to recognize our devoted staff. It is a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. We enjoyed hosting your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Thank you so much for your kind words and the 5-star review! We are thrilled to hear that you had a great experience with us. It’s always our goal to provide exceptional service, and we’re so glad we were able to meet your expectations.We look forward to welcoming you back on your next visit! 

Business response:

Thank you so much for your kind words and the 5-star review! We are thrilled to hear that you had a great experience with us. It’s always our goal to provide exceptional service, and we’re so glad we were able to meet your expectations.We look forward to welcoming you back on your next visit!