Extended Stay America - Corpus Christi - Staples

Business response:

Dear Scott, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Your feedback has been invaluable in identifying the issue, and we are actively implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the opportunity to welcome you back and provide an enhanced experience.Sincerely,Hotel Management 

Business response:

Dear Devan, Thank you for your kind feedback! We’re delighted to hear that your check-in experience was smooth and that our team made a positive impression. We strive to provide excellent service and ensure our guests feel welcome. We appreciate your comments and look forward to welcoming you back for another enjoyable stay at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Ishaq, Thank you for choosing us. We are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend to your needs. Apart from this, we hope you had a satisfactory time here. We hope you w... read more