Extended Stay America - Dayton - Fairborn

Business response:

Paul, thank you for writing us back. Although you had an overall pleasant stay, we are disappointed to know about the incident you mentioned. Your feedback is shared with the front office team to be more diligent with their duties going forward. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you liked our well-kept property and that you had a pleasant time with us. However, we regret you were disappointed with our charges. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate all of your great feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you were impressed with our associates and had a nice time with us. We appreciate your business and hope you will stay with us again on your next visit to this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Demauro, we are sorry for not able to accommodate your request for late check-out. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad to know our location was ideal for you and that you liked our well-maintained property. However, we regret you were not aware of our hotel policy. Kindly note, since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mary, thank you for taking the time to review your stay at Extended Stay America. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for not meeting some of your expectations. We ensure you that your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sin... read more

Business response:

Thank you for the wonderful feedback of Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. Thank you again for being loyal to our brand. We hope to see you again. Sincerely, Hotel Management