Extended Stay America - Dayton - North

Business response:

Dear Grace, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management 

Business response:

Dear Tim, Thank you for choosing us. It is nice to know you had a good stay and were pleased with the friendly staff. We would love to host your trip with us with a memorable experience again. Sincerely,Hotel Management 

Business response:

Dear John, Thank you for choosing us. Although you had a satisfactory stay, we are sorry for not meeting your expectations with the breakfast choices while you were staying with us. Your experience could be better to read, and we will address this with the concerned team and find out what went wrong. Also, instruct our team to keep an eye on refilling the supplies. Our front desk team is working to help you with anything while you are our guest. Please allow us to instill a better impression upon you whenever you return to o... read more

Business response:

Dear Ruth, Thank you for choosing us and sharing your remarks. It is nice that you had a pleasant time with us. We aim to deliver a flawless hotel experience. However, we are sorry that the breakfast choices did not meet your expectations. We will share your remarks with the concerned individuals for improvement as we move ahead. Please allow us to improve this experience during your next visit.Sincerely,Hotel Management