Extended Stay America - Dayton - North

Business response:

Dear Jolien, Thank you for taking the time to share your experience. We're glad you found some aspects of your stay satisfactory. We genuinely regret that certain details fell short of expectations and appreciate your patience in bringing them to our attention. Your feedback helps us ensure that every guest is welcomed into a fully prepared and comfortable environment. We will share your concerns with our team. It was our pleasure to host you, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for bringing the smoke issue to our attention. Our hotel policy prohibits smoking in certain areas of the property. We appreciate you letting us know so we can address the issue appropriately. Our front desk team is always here to improve your hotel experience. We hope to have you back for the outstanding stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the inconvenience caused in the room due to the smell. This is not the standard we strive for, and we will review and take action to maintain and keep it spotless. Our housekeeping and maintenance teams are already at work. Smoking is never allowed on the hotel premises. Thank you for bringing this to our attention. Apart from this, we hope your stay was satisfactory. Please give us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your kind words about our staff! We're thrilled we were able to make your stay memorable and that your room met your expectations. We appreciate your feedback and look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management 

Business response:

Dear Guest, We're glad we had the opportunity to host you, though it sounds like your stay was simply okay. While we appreciate that nothing major seemed to go wrong, we always aim to provide a more comfortable and memorable experience than just the basics. Every guest's comfort and satisfaction are important to us. Whether it was the room, service, or amenities, we want to improve and ensure future visits are more enjoyable. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to e... read more

Business response:

Dear Guest, Thank you for your feedback. We're glad you found our location convenient with plenty of restaurants nearby. However, we are sorry that the hotel's cleanliness and amenities didn't meet your expectations. We'll prioritize improving our cleaning standards and enhancing our amenities. Your input helps us serve our guests better. Please consider giving us another chance to provide you with the stay you deserve. Sincerely, Hotel Management