Extended Stay America - Dayton - North

Business response:

Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in Dayton. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the maintenance issues you encountered in your room and for not being able to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with the concerned teams in order to prevent such incidents from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Dear James, thank you for allowing us to host your travel needs and for the valued review. We are pleased overall you enjoyed our hotel. We also appreciate you sharing your observations regarding the smoke detectors as we take the safety of our guests very seriously. We are working to make sure all our detectors are functioning properly in all rooms and a full inspection has been made. Thank you again and we hope you will reconsider a return trip in the near future. Travel well. Sincerely, Hotel Management 

Business response:

Rich, thank you for the fantastic review of Extended Stay America. We're delighted to know you loved our well-kept property and that our location close to several restaurants and the airport was convenient for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Joan, thank you for reviewing your stay at Extended Stay America. We're glad to know you liked your well-kept room and that you found us to be at a fair price. However, we're sorry that you did not felt safe while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more pos... read more

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management