Extended Stay America - Daytona Beach - International Speedway

Business response:

Dear Guest, We’re sorry to hear that the condition and cleanliness of the room did not meet expectations. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping team to ensure it does not happen again. At the same time, we’re pleased to know that our staff made a positive impression with their service. We hope you’ll consider giving us another chance to provide a more pleasant and reassuring experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re pleased to know that your recent stay with Extended Stay America aligned with what you anticipated. We strive to create a welcoming environment where guests can unwind comfortably, and it’s wonderful that our team and their efforts to provide a comfortable experience are appreciated. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your thoughtful feedback following your stay at Extended Stay America. We are truly pleased to know that our team’s attentiveness and the hotel's overall cleanliness contributed to a positive and comfortable experience. Your encouragement is sincerely appreciated, and we look forward to welcoming you back for another pleasant, seamless visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We always aim to provide every guest with a comfortable, welcoming, and positive experience, so it’s disappointing to learn that your stay did not fully reflect this intention. We sincerely regret any inconvenience you encountered and want to reassure you that we are continuously working with our team to enhance every aspect of our service. Guest feedback like yours is invaluable, as it helps us identify areas that affected your comfort and gives us the opportunity to learn and improve. We hope you will consider ... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that our front desk team provided you with excellent service during check-in, and we will be sure to share your kind words with them. However, we sincerely apologize that the bed did not meet your expectations and that your sleep was affected during your stay. Guest comfort is very important to us, and we regret this inconvenience. Your comments have been noted for review and improvement. We appreciate your feedback and hope you will give us anot... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our staff. Providing friendly, attentive, and professional service is a top priority for our team, and your kind words truly encourage us. We will be happy to share your appreciation with our staff, who work hard to ensure every guest feels welcomed and valued. We sincerely appreciate your support and look forward to the opportunity to serve you again at Extended Stay America. Sincerely, ... read more