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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel seemed like there were people living here. There was a lot of noise from the room above us. We did not get any clean towels
Business response:
Thank you for your feedback and for sharing your experience. I'm so sorry to hear about the inconveniences and hope that the positives outweighed them. I hope you'd consider staying with us again for the exceptional and wonderful experience we intended for you and that you deserve.
Thin walls otherwise adequate
Business response:
Thank you for taking time to review our hotel. We are so glad you enjoyed our accommodations but so sorry to hear about the disturbing noise during your stay. Thank you for letting us know and we apologize for this inconvenience. We appreciate you.
Hardwood floors are nice For being by the airport we thought maybe normal amenities like shampoo, pen, washcloths or hand towels...none of that. And don't come after 10pm to check in, you'll have to freak out over a phone call after hours.
Business response:
Thank you for the feedback. We appreciate the compliments on our flooring but so sorry that our amenities disappointed you.
Business response:
We're so glad you had a good stay with us. Thank you for letting us know.
Nice but not nice. Upon arriving in our room we saw very small pillows, dust bunnies under the bed, areas of the floor that were not cleaned properly, and a very narrow and high tub. The bed was very noisy even with the smallest movement,. The windows were dirty on the inside and the blinds were very dusty. I felt like they didn’t clean it completely. I have a dust allergy, so it was slightly concerning.
Business response:
Oh no! We apologize for this unpleasantness. We are known for our super clean rooms including sanitizing comforters, linens, and shower curtains between each stay. We are so sorry for disappointing you.
Business response:
We're so glad you had a good stay with us. Thank you for letting us know.
They said it was non smoking, but my room had that stale smoke smell. Probably just an older hotel that previously allowed smoking. There were no instructions on what to do when checking out at 5am. Went to the front desk but it was closed. A small sign was set out on the desk saying the operating hours. It have info on how to check in early (call a phone number), but nothing about checking out early. I called the number and they said I should wait for the desk to open at 7am. Obviously, that didn't work out I would miss my ... read more
Business response:
We really appreciate this feedback and apologize that our check-out procedures were not clearer. Thank you for staying with us and we hope to see you again.
Pretty sure half the guests here are on welfare vouchers. Zero amenities. If you need a clean bed overnight great. If your looking for a great experience ive spent way less at way better.
Business response:
I'm sorry our accommodations disappointed you. Best wishes in your future travels.
Pricey Extremely Over priced, the only good thing was Convenience, but definitely not worth the price.
Business response:
Thank you for your review. We’re sorry to hear that you were disappointed with your rates. We strive to provide good value, comfortable, clean and affordable accommodations. We hope you will allow us to exceed your expectations by choosing us the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,414 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.