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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice. Tre at the front desk was extremely helpful and accomodating to my needs. The room was very clean and the area was quiet and peaceful.
Business response:
Dear Anita, thank you for taking the time to post your wonderful feedback regarding your time at Extended Stay America. We are glad you enjoyed our clean and comfortable accommodations and the relaxing atmosphere. Tre is terrific at anticipating our guests’ needs and ensuring their most memorable stay, and we will be sure to pass along your kind words to the team. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management
The staff are wonderful and friendly. However they did not have the room I reserved or something comparable available. The building is very dated and is in need of repairs (panels had fallen off in the elevator, sink leaked in room, fixtures in the room were bent, cracked, warped, or dented.
Business response:
Dear Michelle, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Furthermore, we agree that some areas within the hotel are beginning to show their age. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We failed to meet your expectations, but we're glad our friendly staff made this ... read more
I left my favorite sweatshirt behind. I called back a day later to see if there was a list and found it I could pay to have it shipped back. They just throw everything away. I know I shouldn’t have left it, but just tossing everything seems kind of cold.
Business response:
Joshua, we are sorry for the unfortunate incident you mentioned and the inconvenience it caused. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Sincerely,Hotel Management
Room was clean, but the whole place felt like it was tired. The feel was like this was a different motel that was sold and now it is a lower rent property. Room was clean, but furniture was banged up. Had a kitchen, but no pots or pans or plates, etc. Freezer didn't work.
Business response:
I am sorry your stay was not up to par. We have dishes etc available for your use, you just had to request them. We don't keep dishes and such in the rooms where they will possibly just accumulate dust in between guest's stays. As GM, if a guest is not having a good stay with us, I would like to know about it so I can address the issue(s). This is the first I am hearing about your dissatisfaction. I hope you give us a chance to redeem ourselves.
el olor en los pasillos era muy penetrante a antiguo
Business response:
Mauricio, thank you for choosing our hotel and taking the time to share your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We are grateful for your patience and look forward to welcoming you back whenever oy are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 4.3 star rating with 905 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.