Extended Stay America - Denver - Tech Center South - Inverness

Business response:

Dear Thao, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Alyssa, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked our courteous associates. However, we are sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management 

Business response:

Ken, all of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments regarding our suites. We appreciate you mentioning how convenient it was to have a kitchenette in your suite, as this is an important feature to many travelers staying at our hotel. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Scotty, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Scott, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us, but we regret the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We are also glad you liked our convenient location. We will share your concerns regarding the outdoor maintenance with the appropriate team for review and action. We appreciate your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management