Extended Stay America - Denver - Tech Center South - Inverness

Business response:

Richard, thank you for staying with us. We are glad you liked our well-kept property and affordable rates as well as courteous service. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you were overall happy with your stay. That being said, we regret the inconvenience you experienced while you were here. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Larry, first of all, please accept our sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for the terrific review! It seems like you had a great stay in every way, and that makes us very happy! Our entire staff at Extended Stay America works hard to meet and exceed our guests' expectations, so we're pleased we accomplished this during your stay. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the near future. Sincerely, Hotel Management 

Business response:

Matt, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful feedback of Extended Stay America. We are glad to know you were impressed with the excellent service provided by our friendly staff and that you had a great stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We are sorry for the inconvenience you experienced. Your comments about our grab-and-go breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your room. Your feedback is appreciated, and we will... read more

Business response:

Haley, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Tysen, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management