Extended Stay America - Denver - Westminster

Business response:

Thank you for your candid evaluation. We want every guest to have an exceptional experience; therefore, we apologize for the inconveniences you encountered while being here. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Liz, it was a pleasure to welcome you to Extended Stay America. Thank you for mentioning how much you enjoyed our hospitality. We work hard to create a comfortable and friendly atmosphere, so we are happy you experienced that during your visit. We loved having you as our guest and we hope to see you in the near future. Sincerely, Hotel Management 

Business response:

Monique, thank you for being a guest at our property. It was a pleasure to know that our service and your suite were on par with your expectations. Your feedback regarding the showerhead will be shared with our maintenance team. Your generous rating is appreciated, and we look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Patrick, thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location and we are fortunate to have so many choices for shopping and dining nearby. Thank you again for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Toni, thank you for choosing to stay at Extended Stay America. We are delighted to know you had a great experience with us and that you were impressed with our courteous associates and well-kept property. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Sabrina, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management