Extended Stay America - Denver - Westminster

Business response:

Dear Jen, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you had a pleasant stay, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Rebecca, Thank you for your feedback on your recent stay at Extended Stay America. We appreciate your comments and are glad your experience was satisfactory overall. We value your input as it helps us improve our services. Please let us know if there is anything specific we can do to enhance your future stays with us. We look forward to welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Jesse, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management 

Business response:

Dear Jessica, Thank you for choosing Extended Stay America. Our team strives to deliver a homelike experience with seamless service and accommodations, and your kind remarks are greatly appreciated. However, we regret we were unaware of the disturbance caused by some inconsiderate guests. We always aim to follow up on our guest's concerns when we are made aware and help make the most of their stay. We hope you will revisit us so we can provide the flawless hospitality you deserve.Sincerely,Hotel Management