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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a nice stay
Business response:
Kristen, thank you for staying at Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
crappy customer service The front desk person "David" was absolutley terrible. He was rude and not friendly, actually walked uptimes to us and yells "name" "photo Id".. then his computer wasn't working and told us we couldn't check in and would have to find another hotel to stay at! unbelievable! Told my family they couldn't use their own credit card, only the one on file, i used my card to book then thought they would use theirs to pay, eventually a girl named Latia helped us and fixed it, would never stay at extended stay ... read more
Business response:
Antonio, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We will be reviewing your concerns with the individual and appreciate your understanding. On a positive note, we are glad Latia was able to assist you. We would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Great value
Business response:
Steven, thank you for the excellent review of Extended Stay America. We are glad you found us to be an excellent value for the area. Thank you again for your kind words, and we look forward to your next visit. Sincerely, Hotel Management
Yes, you can have a pet, but Not "Pet-Friendly" This is a toss-up whether Id' stay again.. David at check was "unfriendly and unhelpful". Hidden fees for having a pet, and I was yelled at by David and housekeeper when I walked my senior dog inside to go to upper floor, "no pets on elevators!" I asked for first floor at 5pm check in, and told they no. Take note-you have to ask for coffee maker at front desk. On the other side, room was very clean and comfortable, so do I stay here again when there are many choices right next ... read more
Business response:
Rebecca, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and that our pet fees came as a surprise to you. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We will also share your comments with our team regarding the service issues you experienced, and rest assured we will take the necessary steps to elevate our service levels. We hope you will return to experience our hotel as we ... read more
Very convenient to everything, clean and friendly staff.
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 4.2 star rating with 821 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.