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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was clean. Comfortable bed and pillows. Nice TV.
Business response:
Karen, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our well-kept accommodations and that you had a good night's rest in our comfortable beds. We are also delighted to learn that our suites provided all the accommodations that you expected. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Decent and Affordable I like the rooms are big with full refrigerators, microwave and you can cook your own food especially breakfast as they only had instant oatmeal. The room had a funny smell but I always have bath and body works candles so it was decent for 2 nights
Older hotel and shows it. Hotel is older and shows it. But worked okay for my needs. I was in quarantine for a week and the mini kitchen was great. I did have to go to front desk to get dishes, etc. No one was ever at front desk. Had to shout to get someone's attention. Nothing close to walk to like restaurants.
Business response:
Gerald, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your overall stay and fully equipped kitchen. However, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit u... read more
It was a nice stay
Business response:
Kristen, thank you for staying at Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
crappy customer service The front desk person "David" was absolutley terrible. He was rude and not friendly, actually walked uptimes to us and yells "name" "photo Id".. then his computer wasn't working and told us we couldn't check in and would have to find another hotel to stay at! unbelievable! Told my family they couldn't use their own credit card, only the one on file, i used my card to book then thought they would use theirs to pay, eventually a girl named Latia helped us and fixed it, would never stay at extended stay ... read more
Business response:
Antonio, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We will be reviewing your concerns with the individual and appreciate your understanding. On a positive note, we are glad Latia was able to assist you. We would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.