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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel looked like it had not been updated in many, many years. It was, however, quite clean. I did find a big ol' hair on the middle blanket (not the comforter) and one in the bathroom. Also, it had a pretty bad smell, like dirty bodies or stale smoke (maybe both) that even my young kids noticed. They advertised complimentary breakfast, but it was simply granola bars and packaged muffins. I would have at least expected some fruit or juice.
Business response:
Karla, please accept our apologies for your unpleasant experience during your visit. We have shared your comments with our housekeeping staff, so that we will be more diligent in our efforts. We are also sorry for failing to meet your expectations in regard to our complimentary grab-and-go breakfast offerings. Based on your feedback, I will be working with my team to address your concerns and identify where we can make improvements. Thank you for letting us know about your experience. We hope to have the privilege of hosting... read more
Me time Other than loud talking from the people across the hall...My stay was very good...
Business response:
Michelle, It was a pleasure having you as our guest at Extended Stay America - Detroit – Dearborn. We are glad you had a comfortable time with us. That being said, we are sorry for the noise issue you experienced while here. Thank you for your valuable feedback, and we hope to see you again soon! Sincerely, General Manager
Over the top Very good in every way ,only thing I think should be changed is the check in time, 3 p.m. is a little late if you need to be checked in by 5 p.m.
Business response:
Harley, it was a pleasure having you as our guest at Extended Stay America - Detroit - Dearborn, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, General Manager
Business response:
Jeff, it was a pleasure having you as our guest at Extended Stay America - Detroit - Dearborn. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Nice clean hotel The only complaint. .... no coffee lids or muffins for the breakfast the offer as a compliment.
Business response:
Thank you for being our guest and for your feedback. We are happy to know you loved our spotless property and had an overall nice stay. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will visit Extended Stay America - Detroit - Dearborn again the next time you are in the area. Sincerely, General Manager
Hotel is dated
Business response:
Thank you for choosing us. We are glad your overall visit was a pleasant one, but we are sorry our hotel did not meet all your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, General Manager
Great hospitality The hotel was just ordinary inn, but stuff was very nice and helpful.
Business response:
It was a pleasure having you as our guest at Extended Stay America - Detroit - Dearborn. We are glad you enjoyed your stay and that our courteous associates made such a wonderful impression. I will definitely share your compliments with them. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Would stay again Stayed at the hotel for Supercross at Ford Field. Fourth year in a row going to Detroit and trying out different hotels..This one is very nice and in a good location. The roads are a little confusing to navigate if you are going to eat, even though food is only down the road. Lobby is nice and the staff was very friendly. Our room had a kitchenette and smelled a little like pot.. but overall was clean. Beds were OK, but the pillows were flat and old feeling. Bathroom was nice.. We didn't wake up early enough... read more
Business response:
Ashley, we are delighted you chose to stay at Extended Stay America - Detroit - Dearborn. It’s great to know our location was convenient for your plans and that you were satisfied with most of our facilities and service. However, we are sorry for not meeting all of your expectations. We appreciate your feedback and look forward to seeing you soon. Sincerely, General Manager
Affordable suite The room smelled like sweat. The bathroom was nice exceptmy room had no hot water im the shower, just luke warm. The Bathroom Sink had hot water running good, just (Annoying on a 10 degree night/day)!! Its in a great location, but seems to not to be ran well. The Back door, the actual door clamp was taped so any random person could walk in at anytime of the day/night. Unsafe! Old bedding amd light fixtures, new tv. Kitchen was big and managable. Thanks for the stay! Good luck!
Business response:
Blair, thank you for the feedback about your stay at our hotel. We are glad that you liked our affordable rates and convenient location. We also appreciate your observations regarding our amenities and regret any inconvenience caused. Your feedback is important to us, and we hope you will give us another chance to make a better impression the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 3.4 star rating with 1,719 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.