Extended Stay America - Detroit - Dearborn

Business response:

Luigi, thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Sheila, thank you for sharing the experience of staying at Extended Stay America. We are glad to know you were impressed with the service provided by Charisse and Morgan. Your kind compliments will be shared with them for a job well done. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Kelli, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Marilyn, thank you for your fabulous rating and letting us know your visit to Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Diboor, thank you for your review. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the feedback you provided and hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Cathi, thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and had a nice time with us. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. Although you liked our convenient location, we are sorry as we couldn't provide you with a perfect stay. Your feedback is shared with our team to find out where we went wrong and make sure this situation isn’t repeated going forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Jacquelyn, thanks for being our guest. We are glad to know you liked our offerings and had a pleasant stay with us. However, we sincerely apologize as we couldn't provide you with the bed of your choice and the way this situation was handled by our staff. Your feedback regarding the bedding is shared with the concerned individuals to ensure we deliver better service and facilities going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this... read more