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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and the sheets were stained, the front staff was not very friendly at all
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Rude clerk The night man could not give dierections to the hotel. When we found the hotel he was rude in words and attitude. He could see that i am disabled and yet gave us a room as far from the elavator as you could get and still be at the hotel. After the 8 hour dirve from Cottonwood, Az my legs were hurting bad and i could hardly walk. The last thing i needed was a rude clerk.
I had a a terrible experience first of all the lobby room smelt horrible, it was small and cramped. The room smelt like dirt and so did the sheets the refrigerator didn’t cool or freeze appropriately. Also the tub didn’t drain. The floor was stained worst hotel I’ve stayed at, not going back
Business response:
Kimberly, thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Our reservation was confirmed and the hotel recepcionist was very rude informing us that we did not have any room reserved for us that night.
Sucio La verdad que huele muy desagradable, la alfombra muy sucia y el piso igual la verdad en este hotel no lo recomiendo
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Poor overall hotel I had loud neighbors, a full trash can, hair in my bathtub and a dirty toilet. No HD cable TV either. My buddy had to deal with unfriendly counter service as well when the washing machine took his money and wouldn't work. No laundry detergent for sale in laundry area.
Business response:
Keith, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the appropriate individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit ... read more
Since the moment I walked in it was a horrible experience. They women in the front came at me with an attitude I remained calm because maybe she was having a bad day. I had trouble checking in but when I did my room had the most DISGUSTING smell. The carpets, you can tell they don’t even bother with them. My bath tub had hair. And my refrigerator had food from the previous guest I assume. Worst place don’t recommend. If I was you I would stop doing further business with this hotel!!
Business response:
Thank you for staying with us. We are sorry for the odor you experienced in the room and regret the inconvenience it caused. We also apologize for the service and cleanliness issues you encountered during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns with the appropriate teams to ensure we are well poised to serve you better during your next visit. We hope you will reconsider for an opportunity to make this up... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,753 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.