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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El peor hotel a través de Expedia en el que nos hemos quedado. Llegamos de noche al hotel y nos tuvieron como 20 minutos esperando antes de que nos atendiera alguien. El hotel era para no fumadores, pero las habitaciones olían muchísimo a cigarro. Supuestamente había desayuno incluido pero este era un café y un panecillo. En las escaleras los basureros estaban llenos de basura (parecería que no hubieran limpiado en varios días) y en el refrigerador había comida de otros inquilinos. Pésimo servicio Expedia debería de eliminar... read more
Business response:
Thank you for your review. We are sorry that you had some housekeeping service issues in your suite. We value your feedback and will use it to ensure we are more consistent in our service levels. We also apologize for the problems you had at check-in and also for the inconvenience you experienced due to smoke smell. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope we have the chance to make it up to you at a ... read more
This place is a pit This place is a pit. The non-smoking room smelled like smoke. The cable (Direct TV) picture was terrible for all 6 (yes 6) TV stations you get and when I asked the office about it, they just said "... yeah it has been like that for a while". The floors in the rooms were sticky. The trash outside on two of the floors did not get picked up for several days and stunk. This has to be the worst Extended Stay I have ever stayed at and I stay in a lot of them. #DontStayHere
Business response:
William, thank you for staying at our hotel. We are sorry your non-smoking room had a smoke odor and regret the cleanliness issue you encountered. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Old appliances, plumbing was noisy when other rooms used it. Clerk was friendly and knowledgeable, El Paso hotels were full along the interstate #10 had to travel off path.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The bathroom had poop in the toilet the electric went out
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the cleanliness issue you had in your bathroom. We have shared your concerns with the housekeeping and maintenance issues. We hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management
Television connection wasn’t very good. Bad wind storm came through and knocked out internet and cable. Other than that we slept well except for someone With heavy feet.
Business response:
Thank you for your recent visit to our hotel. We were sorry to read that your stay was overshadowed by the outside weather. We apologize for this inconvenience and hope you will come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced this time. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
My card was illegally charged and no one helps. The room was dirty. Staff is uncaring & rude.
Girl at front desk when checking in was short, rude, and frustrated. Condom wrapper found in the room, conditions of room not great.
Business response:
Thank you for the review. We are sorry for the unpleasant experience you had with one of our associates. Please be assured that appropriate actions will be taken. Also, your feedback will be shared with our housekeeping team to be more diligent going forward. We hope you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,753 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.