Extended Stay America - El Paso - Airport

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are pleased to know you had an overall pleasant time, but we are sorry for the issue you encountered. We hope to see you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Isacc, thanks for being our guest. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is discussed with our housekeeping team to ensure they provide better services going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

It was wonderful to read your review and find out how much you enjoyed your stay with us. We are happy that our location was perfect for your needs and helped make your visit to the area a total success. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you very much for sharing your experience so future guests can see what makes Extended Stay America an excellent choice. Sincerely, Hotel Management 

Business response:

Armando, first and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit.... read more

Business response:

Thank you for choosing us. Although you liked your room, we apologize for the cleanliness issue you observed here. Regarding the breakfast offerings, we will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Michelle, thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our staff and that our location was ideal for you. However, we're sorry for the cleanliness issues you encountered while you were here. We have discussed our feedback with our housekeeping team to be more diligent with our efforts moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at our hotel. We are glad that your stay was good overall and liked our well-kept property. However, we apologize that we didn't meet all of your expectations. We value your feedback as it will help us improve our facilities moving forward. We appreciate you taking the time to write about your experience, and we hope to accommodate you again in the future! Sincerely, Hotel Management