Extended Stay America - El Paso - Airport

Business response:

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is lovely to hear how much you enjoyed your stay, and we are happy you were impressed with our convenient location and our amenities and also found us to be a great value. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Alyssa, thank you for sharing your kind comments regarding your stay with us at Extended Stay America. It is excellent to know you were happy with your suite and had a comfortable stay. Your comments regarding maintenance have been shared with the appropriate individual to fix it immediately. We look forward to serving you again in the future. Sincerely, Hotel Management 

Business response:

We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Thank you again for being our guest, and we invite you to come back and stay with us the ... read more

Business response:

We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management 

Business response:

Gabby, thank you for your review of your recent stay. We are sorry you had issues with your first suite, but we are glad we were able to accommodate you with another suite, and it was up to your satisfaction. We hope you will choose you again for a better experience. Sincerely, Hotel Management 

Business response:

Casey, thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations with our service. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management