Extended Stay America - El Paso - West

Business response:

Dear Ranay, Thank you for sharing your experience. We’re pleased to hear that the early access to your accommodation added ease to your arrival. However, we regret that aspects of the layout and maintenance did not meet your expectations. Your observations are greatly valued and will be reviewed closely by our team. We’re committed to making improvements and hope to offer a more comfortable and seamless visit next time. It would be a pleasure to welcome you back and demonstrate the enhancements we’ve made. Sincerely, Hotel M... read more

Business response:

Dear Wendy, We’re so glad you enjoyed the generous layout of your suite. It's always nice to have a little extra room to relax. Your kind feedback means a lot to us here at Extended Stay America. Creating a comfortable and welcoming environment is what we aim for, and it’s rewarding to know it made a difference for you. We hope to welcome you back for another great stay soon! Sincerely, Hotel Management 

Business response:

Dear Araceli, Thank you for the fantastic review of Extended Stay America! We’re so glad you enjoyed the accommodations and the welcoming service during your stay. It’s always encouraging to know that our efforts help guests feel relaxed and well-supported. We aim to make travel more comfortable, and feedback like yours truly motivates us. We look forward to welcoming you back in the future for another enjoyable stay. Sincerely, Hotel Management