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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is decent for a 2-star hotel. We did arrive late to check-in after office hours, and it took a while for an attendant to help us. Once she did, she was very helpful. Helped us get extra bedding, pillows, and a roll up bed because we were a party of 6. The pull-up sofa bed was small and only one person could fit. The kitchen sink seemed as if hadn’t been used in ages and brown water came out for about a minute before clean water started to come out. The only real complain I have is that even though it is a smoke-... read more
Business response:
Dear Delbert, Thank you for sharing your detailed feedback with us. We are glad to hear that our staff was able to assist you efficiently and accommodate your needs during your stay. However, we apologize for the inconvenience you experienced with the sofa bed and the condition of the kitchen sink. Your comments have been noted, and we will address these issues promptly to ensure they do not recur in the future. Additionally, we apologize for any discomfort caused by the smoke smell in the hallway; we are actively working to... read more
Not sure about cleaning, we had the impression that at least two of the rooms that we had were not serviced for our arrival.
Business response:
Dear Edgar, Thank you for taking the time to provide us with your valuable feedback. We recognize the significance of creating favorable initial impressions and acknowledge that well-maintained accommodations are pivotal in establishing a delightful guest experience. We are sorry for any oversights in the preparation of your room and have promptly rectified this matter with our housekeeping team. Your diligence in bringing this to our attention is greatly appreciated. We aspire to have the opportunity to enhance your future ... read more
Our stay at Extended Stay in El Paso Good nights sleep and that’s what we were looking for. Road traffic for awhile but not bad.
Business response:
Dear Cindy, Thank you for selecting Extended Stay America. Our top priority is to ensure that you have an exceptional experience in every aspect of our hotel, and we are pleased that we were able to achieve this for you. We appreciate you taking the time to acknowledge our efforts and hope to have the opportunity to welcome you again shortly.Sincerely,Hotel Management
Place was clean, staff were kind and friendly, and rooms were comfy. Our bed was right next to a big window so we could here loud trucks and traffic going by, but we were so tired from travelling we just turned on our blue noise app on our phone and crashed. Good place to stay overnight if u need a comfy clean bed and hot shower.
It was easy to get on and off freeway. Plenty of dining places walking distance.
Business response:
Dear Joe, Thank you for taking the time to share your feedback about Extended Stay America. We're delighted to hear that our convenient location near the freeway and within walking distance to dining options contributed positively to your stay. Providing easy accessibility and nearby amenities is important to us, and we're pleased to know it met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Sincerely,H... read more
Very nice place!
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,272 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.