Extended Stay America - El Paso - West

Business response:

Dear Melina, We are glad you had a satisfactory stay with us! It’s always encouraging to know our guests had a positive experience. At Extended Stay America, we are committed to making each visit comfortable and welcoming. Thank you for taking a moment to share your thoughts. We hope to have the pleasure of hosting you again soon Sincerely, Hotel Management 

Business response:

Dear Brenda, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re delighted to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Juan, Thank you for choosing Extended Stay America and sharing your experience. It's a pleasure to know that you enjoyed all that we have to offer. We appreciate your patronage and look forward to the opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Dear Jose, Thank you for taking the time to share your feedback. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than ensuring that our guests have a comfortable and relaxing stay, and we regret that we failed to demonstrate this during your time with us. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management