Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Hector, thank you for being our guest. Please accept our apologies for not meeting your expectations. We will share your feedback with our pest control provider and ensure such incidents do not hinder our future guest’s stay. We wish to welcome you back to our property and experience a seamless stay.Sincerely,Hotel Management 

Business response:

Larisa, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thomas, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you choose to stay with us and were overall satisfied with all our offerings. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Stephen, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our immaculate accommodations and that you had a pleasant stay overall. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We appreciate your feedback and look forward to hosting you again the next time you are in our area. Sincerely, Hotel Management 

Business response:

Robert, thank you for sharing about your stay at our hotel. We apologize for the highway noise you encountered in your room. Our front desk is available to resolve the problem, so we are sorry we were not aware of this, as we would have been happy to try and fix it or move you to another room. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review about your experience at Extended Stay America. We are thrilled you liked everything we had to offer and that you had a comfortable stay with us. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management