Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Mauricio, Thank you for choosing Extended Stay America to visit our city and sharing your review. We regret any disappointment you experienced due to our breakfast options. However, we hope the positive aspects of your stay made up for us not meeting every expectation. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management 

Business response:

Larisa, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thomas, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Hector, thank you for being our guest. Please accept our apologies for not meeting your expectations. We will share your feedback with our pest control provider and ensure such incidents do not hinder our future guest’s stay. We wish to welcome you back to our property and experience a seamless stay.Sincerely,Hotel Management