Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way

Business response:

Conor, we appreciate for you choosing to stay at Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way and taking time to write a review. It's great to know you found us to be a good value. Thank you for your wonderful comments about your comfortable suite and our helpful and accommodating team. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

William, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have another opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Vanessa, thank you for sharing your rating of Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Frankie, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Thank you so much for the terrific rating regarding your visit to Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager 

Business response:

Nicolas, thank you for staying with us. We are glad you had an overall pleasant stay. I hope you will give us another chance to impress you on your next trip through this area. Sincerely, General Manager 

Business response:

Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect while they are here, so reviews such as yours tell us that we are succeeding. Thanks again for your business. We look forward to your next visit at Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way. Sincerely, General Manager 

Business response:

Andrea, thank you for being our guest once again and for providing your feedback. We are glad you enjoyed your overall stay, but we are truly sorry for what you encountered in your room. I have already followed up with the Head of Housekeeping and Chief Engineer to evaluate and modify our treatment program to prevent future uninvited guests such as this. We hope you will stay with us again and give us another opportunity to provide you with the experience you deserve. Sincerely, General Manager