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Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way
- Hotels
- Fort Lauderdale, FL
About this business
Location details
6001 NW 6th Way, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Getting the utensils for the kitchen is getting worst each time I stay at Extended Stay. I had to go back the next morning, had to wait for them to put the package together and they did not have any plates and had to give me extra saucers. You can see they are scraping things becauce nothing matches.
Business response:
Thank you for being loyal towards our brand. Although we are pleased to know you were overall satisfied with your stay, we are sorry for the inconvenience you faced while you were here. I have shared your concerns with my Front Desk team in an effort to be more diligent moving forward. We hope to have another chance so we can serve you even better. Sincerely, General Manager
family vacation My stay was ok except for when we entered the room we found the store dirty where the last guests had cooked curay. I did place my complaint with the front desk associate. There were also no cooking nor dining equipment in the room, I had to go to the front desk and ask for those and was given minimal stuff to use some of which were not in the best of shape. I was told my the front desk associate that cooking and dining equipment have been discontinued by Extended Stay. I then asked the question what is the p... read more
Business response:
Retia, we are pleased you and your family had a comfortable stay with us at Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way. However, I am sorry for the inconvenience you experienced in your room. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, so I have discussed your comments with my team to be more diligent with our checklist. We hope the positive aspects of your stay will bring you back the next time you are in this area. Sincerely, General Manager
Ok Stove broken and dirty. Breakfast was tea, hot chocolate, coffee, granola bars, muffins, oatmeal.
Business response:
Desiree, thank you for sharing your comments. We are happy to know you were satisfied with our breakfast offerings, but we are sorry for the issue you had in your room. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope you will choose to stay with us again soon. Sincerely, General Manager
Hotel or motel Great that there was a full kitchen but even had my room switched and there was still biting. Never was able to get clean towels and linens on time often times we had to return what was given bc they were soiled post laundry. Now residence inn turnpike is a model for an extended stay. This folks only had muffins for breakfast and would run out of a flavor defin would not choose there again and defin. Was not worth the price.
Business response:
Griffith, our thanks for taking the time to review your stay. I apologize that we failed to provide you an exceptional visit. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. Your concerns will be shared with my respective team members to take corrective actions immediately. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Our 4th of July visit. Our stay was pleasant. The rooms are cozy and comfortable, convenient distant away from home. The pool was a little dirty though but we by passed that and enjoyed our time together.
Business response:
Jessica, thank you for being our guest at Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way. We are pleased to read our location was perfect for your needs and that you enjoyed your comfortable room. We also appreciate your observation about our pool and have shared it with our housekeeping team to take corrective actions immediately. We hope to have the honor of hosting you again soon. Sincerely, General Manager
comfortable & good value I stayed for two nights. The room was comfortable clean. lots of hot water and good pressure. Staff was very friendly and attentive to make sure that everything was to my satisfaction. I would definitely stay at this location again.
Business response:
Conor, we appreciate for you choosing to stay at Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way and taking time to write a review. It's great to know you found us to be a good value. Thank you for your wonderful comments about your comfortable suite and our helpful and accommodating team. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
William, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have another opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
I gave it a second chance...never again. I stayed at this hotel previously for a girls' trip and it was just OK. No bells and whistles. The upgrades were like lipstick on a pig. It was nice, but you can tell this place is old. I gave it another chance for this trip because of the price and location. I wasn't in the room much the first night and when I returned, I went straight to bed. The next morning, while getting dressed I noticed something biting my feet. I looked down and I was covered in FLEAS. YES, FLEAS! They were ev... read more
Business response:
Andrea, thank you for being our guest once again and for providing your feedback. We are glad you enjoyed your overall stay, but we are truly sorry for what you encountered in your room. I have already followed up with the Head of Housekeeping and Chief Engineer to evaluate and modify our treatment program to prevent future uninvited guests such as this. We hope you will stay with us again and give us another opportunity to provide you with the experience you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way
How is Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way has a 3.4 star rating with 3,266 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way open?
Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way is open now. It will close tomorrow at 12:00 a.m.