Extended Stay America - Fort Lauderdale - Plantation

Business response:

Thank you for choosing Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you loved your well-appointed room. However, we’re sorry our grab-and-go breakfast was not to your liking. We will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We appreciate your feedback and look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Sasha, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for sharing your feedback with us. We apologize your stay was less than perfect. Your experience is not representative of our usual standards. We regret falling short of your expectations. Please feel free to contact our Hotel Management's office directly to provide further information so we can make specific improvements. Your safety and satisfaction is number one and we hope to earn back your trust in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know our location was ideal for you and that overall you had a pleasant time with us. However, we're sorry for the inconvenience you mentioned. We have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are glad you liked our clean rooms and that you found our staff to be friendly. However, we are sorry our hotel fell short of your expectations. We hope this unfortunate situation will not prevent you from staying with us in the future, and that you will give us another opportunity to provide the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're happy to know our ideal location was perfect for your traveling needs and that you found us to be at a fair price. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Manny, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management