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Extended Stay America - Fort Lauderdale - Tamarac
- Hotels
- Tamarac, FL
About this business
Location details
3873 W. Commercial Blvd., Tamarac, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff kept telling me there were no packages for me when i know there were and it took getting a manager involved to get my packages, there was no shower curtain...
Business response:
Thank you for your feedback. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerel... read more
This property is the worst i have ever stayed. No cleanliness. Bad flow of shower . Bath tub was never clean.
Business response:
Arjun, thank you for reviewing your stay. We apologize for the cleanliness issues you encountered while you were here and the inconvenience you had due to the lack of water pressure. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also asked the maintenance staff to fix the problem with the shower. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Property was dirty, there was broken beer glasses all over the parking lot. It smell like urine on the stairs leading the room. It’s also smell like marijuana and there was cigarette butts all over the place. The room smell old and all the fixtures in the bathroom had rust on them.
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The staff were nice. The hotel needs to be upgraded. The grounds outside was dirty, the building needs to be painted and roaches was in my room!
Business response:
Thank you for being a guest at our hotel and sharing the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Managem... read more
This was my very first time staying at an Extended Stay America hotel. We was there for seven nights and left on the morning of the 8th day (May 12-19, 2019). We was not eligible for room service because we was not staying eight nights. So If we wanted clean linen or towel we had to take the dirty towels to the front desk to get a set of clean ones. If we need toiletry like tissue or garbage bags we had to go to the front desk to request them. We had to clean my our own room. To get to the room we had to walk up a flight of ... read more
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for your disappointment with the in-room amenities. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience... read more
Bad experience Nasty dirty place. The tub was disgusting. Roaches in the hotel. Room was humid and moldy.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This was the WORST hotel I have ever stood at. The workers were rude and did not care to help. I had to switch rooms because there were roaches! My card to get in the room didn’t work I had to change it twice. Overall it was absolutely horrible never again would I stay at a Extended Stay!!
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Tamarac
How is Extended Stay America - Fort Lauderdale - Tamarac rated?
Extended Stay America - Fort Lauderdale - Tamarac has a 3.1 star rating with 3,248 reviews.
When is Extended Stay America - Fort Lauderdale - Tamarac open?
Extended Stay America - Fort Lauderdale - Tamarac is open now. It will close tomorrow at 12:00 a.m.