This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Lauderdale - Tamarac
- Hotels
- Tamarac, FL
About this business
Location details
3873 W. Commercial Blvd., Tamarac, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need many renovations The condition of the room was not too clean. It had lots of ants in the bathroom. The kitchen area was deteriorated.
Business response:
Luis, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
the out side clean but the room need up grade and room services need to be eveyday and the morning breakfast need to improve loke the rest of the hotels and move people will come also it not just me there were another gust there were unplease room smell like animal pee you all meed to do to fo better because went person come if it last minute there mite stay but not ret8 back because off the condition off the rooms
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a m... read more
Room was poor carpet was dirty room smelled cook sea food saw some bugs
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Its a good location. However, the attention to service by the staff has much to be desired. I called numerous times to get my kitchen utensils. It took 3+ hours. UNACCEPTABLE. Will NOT be interested in staying at this property in the future. Certainly cannot comfortably rwcommend this property to my colleagues.
Business response:
Dwain, thank you for taking the time to share your review online. Although you liked our location, we apologize for the poor service provided by one of our staff. Your feedback will be used as a training tool to improve our service from going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Horrible place to stay!!!! I booked a non-smoking room and trueness the lady at the lobby gave me a smoking 🚬 room. I told her the room is smelling like someone had smoked there and she told me she can give to me another room but she did not guaranteed the other room is a non-smoking room. The staff are not friendly at all. Be careful!!!!
Business response:
Thank you for your review. We apologize for the smoke smell you experienced in your room and for the poor service you received from our associates. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We will also share your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us an opportunity in the future to provide the service and... read more
I try giving places the benefit of the doubt despite other people’s experience but I must say the reviews were very accurate. I basically paid for an overpriced motel. The sheets, towels, carpet curtains were all dirty and the place smelled like a cigar bar. I couldn’t even breathe in the room. I’m glad I read reviews prior to because I had to bleach down the place and buy febreeze with deodorizers in order to sleep the two nights. Never again. It was the worst hotel experience I’ve ever had. Make it worse I couldn’t even he... read more
Business response:
Chris, thank you for sharing your experience at our hotel. Please accept our apologies for the difficulties you experienced in your room. We assure you that we have discussed your feedback with the appropriate departments, and we’re taking immediate actions to avoid such mistakes going forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management
This comment, from the hotel: "Michael, we are so sorry to have let you down. We will work to fix this. Thank you for being our guest and for letting us know. Unreal . As a business owner in NYC, I would reimburse fully or partially, the cost of a botched job, back to my client. I would not be able to stay in business had I not! I should have taken photos of the room when I entered. Coming back from a funeral, fully exhausted, and wanting to rest.....I was mortified. Unmade bed, used towels on the bathroom floor, dirty toil... read more
Business response:
Michael, we apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to it. We assure you that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
There was roaches in the room and i took pictures to proove it this place is not clean at all and tgr staff not friendly
Frequently asked questions about Extended Stay America - Fort Lauderdale - Tamarac
How is Extended Stay America - Fort Lauderdale - Tamarac rated?
Extended Stay America - Fort Lauderdale - Tamarac has a 3.1 star rating with 3,246 reviews.
When is Extended Stay America - Fort Lauderdale - Tamarac open?
Extended Stay America - Fort Lauderdale - Tamarac is open now. It will close tomorrow at 12:00 a.m.